1. Who we are
The Seamless Practice Collective ("we", "us", "our") is a practice operations consultancy serving private medical and specialist practices across the UK. Our registered contact address is available on request.
Contact: [email protected]
2. What information we collect
We may collect the following categories of personal data:
- Contact details — name, email address, phone number, and practice name submitted via our enquiry form.
- Communications — the content of emails or messages you send us.
- Usage data — anonymised information about how visitors interact with this website (e.g. pages visited, browser type, device type) collected through standard server logs or analytics tools.
We do not collect or process sensitive personal data (such as health records or payment card information) through this website.
3. How we use your information
We use the personal data you provide to:
- Respond to your enquiry and provide the consultancy services you have requested.
- Send you information about our services where you have given us permission to do so.
- Comply with our legal and regulatory obligations.
- Improve the performance and content of this website.
We will never sell your personal data to third parties or use it for purposes incompatible with those listed above.
4. Legal basis for processing
Under UK GDPR, we process your personal data on the following legal bases:
- Legitimate interests — to respond to enquiries and manage our business relationships.
- Contract performance — where processing is necessary to deliver services you have engaged us for.
- Consent — where you have explicitly opted in to receive marketing communications.
- Legal obligation — where we are required to process data to comply with applicable law.
5. How we share your information
We do not share your personal data with third parties except:
- Service providers — trusted suppliers who help us operate our business (e.g. email hosting, website hosting) under strict data processing agreements.
- Legal requirements — where we are required to disclose information by law, court order, or regulatory authority.
All third parties we work with are required to keep your information confidential and to use it only for the purposes we specify.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Where an ongoing client relationship exists, we retain relevant records for the duration of the engagement and for 6 years thereafter in line with standard UK business record-keeping requirements.
7. Your rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request that we delete your personal data in certain circumstances.
- Restriction — ask us to restrict the processing of your data.
- Portability — receive your data in a structured, machine-readable format.
- Object — object to processing based on legitimate interests.
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
This website may use cookies and similar technologies to support functionality and analyse usage. We use only essential and analytical cookies — we do not use advertising or tracking cookies. You can control cookie settings through your browser preferences at any time.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no data transmission over the internet can be guaranteed to be entirely secure.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
The Seamless Practice Collective
[email protected]